Trading Charter

Building upon our principles of “family values and professional service”

We will:

1. Adopt a personal approach:

• Take an interest in your job
• Be positive, honest, reliable & consistent
• Offer our product knowledge advice, and experience

2. Strive to supply all the materials you require to complete your job:

• We can source non stocked items and “Specials” please ask
• Please tell us of any items you regularly use we currently do not stock

3. Aim to make deliveries to your sites:

• On time and in full, every time
• Monitor our performance and learn from mistakes

4. Telephone Sales Service.

• Answer calls promptly
• Take full details of your enquiry, and fully understand your requirements
• Price competitively

5. Collection Service.

• Serve you promptly, safely and courteously in our yards, warehouses and at our trade counters

6. We value your business and welcome your feedback.

Managing Director