"Just some feedback - My brother will be starting a job in Edgware directly opposite your branch in a couple of weeks and travelling down from Northampton, I said I will call Lawsons to get a quote because it might be easier than trying to sort out via Jewson or Travis because of the location distance from your depot.
I was really impressed with the person I spoke with who was called Peter, clear with the prices, nothing was too hard and the quote was sent before the phone was put down. Quote ended up around £1k which will grow a bit and I feel Peter deserves to get the material order just for his customer service."
"Just thought I would send a note to you about how good the service was from the Crawley Branch.
In previous attempts to purchase from building supply companies I often feel somewhat anxious as I really have a limited knowledge of what to buy, what is current and how to complete some DIY jobs.
I popped into the store on Saturday and mentioned what I wanted, the service guy helped me decide what I needed and although I couldn’t have the items cut that day I could call in on Monday, place the order and have it cut to size; there and then.
I was busy on Monday so phoned through my order, which was taken well, the guy clearly knew what I was asking for and took the payment easily. I arranged to collect my order on the Tuesday (today). I popped in as I said I would (over my lunch time), the guy in the yard quickly dealt with my order and I was sorted and on my way in minutes.
I didn’t at any point feel like a useless DIYer and I came away with what I needed. Up until now I have always done the safe thing and head to Retail DIY stores, not anymore."
Please send my thanks to all.
"Just wanted to thank you for excellent service given by Paul from the Whetstone branch and the driver who delivered my order Richmond Road EN5. They were both so helpful as it seems are all the staff at Lawson's. Good old fashioned customer service.
Thank you and please pass this on to their manager."