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"Thank you for the delivery, unfortunately we have a problem with the batons as some are mouldy I will attach a photo. We need these fairly urgently and I was a little disappointed.

Thank you for your response.

Fiona K

Received Monday 24 October 2016 @ 10.36am

Dear Fiona

We are sorry to learn of your complaint and have passed this to the management of our delivering branch, Whetstone, for rectification.

Please accept our apologies for this loading oversight.


Alan K - Online Sales

Sent Monday 24 October 2016 @ 10.56am

Thank you so much for your quick and excellent customer service and getting back to me with replacement 5 planks. We only returned the damaged planks and are very grateful for your swift assistance and resolution to the problem.

Thanks again, we look forward to using your company again.

Fiona K" 

Received Monday 24 October 2016 @ 7.43pm

Comment to Lawsons Online Sales regarding goods supplied by Whetstone branch

"Hi Deidre.

Thanks for your great service. We've not used Lawson's before but will do so in future!


Keith B" 

Comment to Lawsons Online Sales for Warwick Shed delivered to South Croydon 18 October 2016


Thank you for superb service and delivery.

Very much appreciated.

Yours faithfully.

Kevin A" 

Comment to Online and Salfords branch 10 August 2016 - Sleepers to Horley

"Hi Lawsons team, I recently ordered some Medite mdf from Lawsons and just wanted to say how impressed I was with the staff at the Camden branch in London. I'd been struggling to find this kind of fire-rated MDF. The guys I spoke with - Eugene, Michael and Peter were really helpful and friendly. This isn't always the case with builders' merchants. So I thought that it deserved a thank you. Thank you! Keep up the good work - It doesn't go unnoticed. " 


Comment to Camden branch 28 June 2016

"I just wanted to say a massive thank you to the guy who delivered our sleepers. He was absolutely amazing and went over and above to deliver onto our drive, rather than at the end of the lane, which would have been the simple answer. Great service and with a smile. Superb.



Comment to Online, Salfords branch 21 February 2016

"Stephen, Just a note to say thank you for your help in placing and amending my order and to the driver (Nick?) who was more than helpful. He was fast, efficient yet managed safely to put things where I needed them. Based on this experience I will use Lawsons/Crowthorne again and recommend them to anyone who asks me about this sort of 'stuff'. Job well done.

Thank you


Comment to Online and Crowthorne, Bedford branch 19 January 2016

"Lawsons have supplied materials to our sites for over 20 years and they continue to provide an efficient, well organized service at very competitive prices. From ringing up and placing the order with their branches to having deliveries carried out, it is always a pleasure to deal with Lawsons.

Malcolm Newman, founder of Premier Lofts

"Hi Paul, Timber collected today, all fine. Many thanks for a really fast & professional service - most impressed. Will be back again for sure.

Cheers Chris " 

Comment to Coulsdon branch 6 October 2015

"Hi Just to let you know that, despite a delivery address problem, I was delighted with the service that your delivery man provided. Not sure if you have a system to cover this, but would be great to pass on my thanks - I didn't get the opportunity " 


Comment to Ascot branch 2 October 2015

"A big thank you to your staff on ordering and delivering decking last week. Dave took my order and patiently converted inches to cm for me, he was helpful and non-patronising, the order was spot on and made it a pleasure to deal with Lawsons. Simon delivered the decking in a professional manner and was a joy to talk to too. That man LOVES his job! I would recommend Lawsons to friends and family in the future and thank your staff for making ordering and delivery easy and painless." 


Comment to Crawley branch 24 September 2015

"I just wanted to give you some feed back after placing an order with your Horley, Salfords branch online. I was really impressed with the service I received, 1st class from placing the order until receiving the delivery, the products were fantastic quality, as for the delivery guy, he was really friendly, helpful and a great asset to your company, I would strongly recommend Lawsons and I will certainly be using again, keep up the great work and service." 

Kind regards.


Comment to Online & Salfords branch 23 July 2015

"Hi, a short message to say a big big thank you to Mac who took my order for fence panels over the phone on Friday morning and was able to guarantee delivery the following day (by 12:00pm). Thank you also to the guy that delivered the fence panels (before the 12:00pm deadline) who was very polite and helpful. My boyfriend and I removed the old panels and had the new ones in place within 20 minutes after delivery...a great mornings work. Thank-you to the team at Lawsons for the good and professional service I received." 

Best Wishes.


Comment to Edmonton branch 12 July 2015

“ What fantastic customer service” 


Comment to Whetstone branch. 29 Jan 2015

We first placed the order online with another company on Monday night, having called them every day this week, at lunch time today they were still unable to confirm the delivery date!  

The lightening service that we’ve received from you this afternoon has been fantastic in comparison!  

Thanks once again and we will look forward to receiving the delivery tomorrow.

13 March 2015

Dear Sir/Madam,

On Friday 23rd of April I had 15, 2.4m sleepers delivered. I expected a curb side delivery. However, your driver Andy was worried I wouldn’t manage to move them all on my own and they might get stolen if left in the drive. He only had one delivery left to do that day then he was finished. Keeping in mind it was Friday many would want to head off as soon as they could.

However, Andy in his own time carried each sleeper down the 18 metre drive and into the back garden without me asking. He wouldn’t even take a tip I offered to buy himself a drink with. It is this kind of service which means I wouldn’t hesitate to recommend your company or use its services again.

Please let Andy know I have informed you that he went beyond the call of duty as I think he deserves a “Thank you” at the very least.

Kind regards
RH from Egham


"A big thank you for being so helpful and understanding concerning my fence. I really appreciate all you’ve done and the help you’ve provided.

Mark and Vernon were both extremely kind and helpful too. My fencing now looks great and I’m sorry for any trouble I may have caused.

Once again, many thanks.


P.S. I would definitely recommend you as your help and advice was invaluable."

March 2015

"Just some feedback - My brother will be starting a job in Edgware directly opposite your branch in a couple of weeks and travelling down from Northampton, I said I will call Lawsons to get a quote because it might be easier than trying to sort out via Jewson or Travis because of the location distance from your depot.

I was really impressed with the person I spoke with who was called Peter, clear with the prices, nothing was too hard and the quote was sent before the phone was put down. Quote ended up around £1k which will grow a bit and I feel Peter deserves to get the material order just for his customer service."




"Just thought I would send a note to you about how good the service was from the Crawley Branch.

In previous attempts to purchase from building supply companies I often feel somewhat anxious as I really have a limited knowledge of what to buy, what is current and how to complete some DIY jobs.

I popped into the store on Saturday and mentioned what I wanted, the service guy helped me decide what I needed and although I couldn’t have the items cut that day I could call in on Monday, place the order and have it cut to size; there and then.

I was busy on Monday so phoned through my order, which was taken well, the guy clearly knew what I was asking for and took the payment easily. I arranged to collect my order on the Tuesday (today). I popped in as I said I would (over my lunch time), the guy in the yard quickly dealt with my order and I was sorted and on my way in minutes.

I didn’t at any point feel like a useless DIYer and I came away with what I needed. Up until now I have always done the safe thing and head to Retail DIY stores, not anymore."

Please send my thanks to all.


Simon Armstrong

"Just wanted to thank you for excellent service given by Paul from the Whetstone branch and the driver who delivered my order Richmond Road EN5.   They were both so helpful as it seems are all the staff at Lawson's.  Good old fashioned customer service.   

Thank you and please pass this on to their manager."  

Regards Tina

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