Telesales Person – New Malden

Location: Unit 16 Adams Industrial Estate, St Johns Road, New Malden, KT3 3SQ

Reports to: Branch Manager

Position type: Permanent

ABOUT US…

Lawsons is the UK’s largest independent fencing, timber and builders’ merchants and now boasts 32 branches, 750 employees and £160 million turnover, founded in 1921 and operates across London and the South East of England.

The Group has grown rapidly over the last 2 years through a number of strategic acquisitions, and we anticipate that we will add at least a further 8 to 10 Branches over the next 9 - 12 months

The Role

To grow branch sales and margins, by proactively chasing sales opportunities, finding new business and developing relationships with new and existing customers.

Key Accountabilities…

• Help to exceed branch Sales, Margins, and Gross profit
• Comply with company audit requirements
• Respond positively and effectively to customer's needs
• Source materials needed to meet customer requirements for items not stocked through the correct channels
• Agree the best possible margin when negotiating with customers in line with branch budget and KPl's
• Cultivate and maintain exceptional standards of customer service and ensure Lawsons Best Practice, Standards and Company Policies are met
• Deal with customer complaints effectively, pleasantly and in a timely manner.
• Assist in the company stock counts
• Be vigilant to prevent loss of product by theft etc
• Be vigilant and report any Health & Safety issues to the Line Manager immediately

We would love to meet someone with…

• Demonstrates a positive & friendly attitude
• A desire to develop a knowledge of the company, its products and the elements required to be successfully employed in the business
• Professionalism and who will promote and adhere to the company's cultures & values
• Good interpersonal skills, confident and able to approach customers
• Excellent communicating, influencing and negotiating skills. Both oral and written
• The ability to prioritise responsibilities under pressure and be self-motivated
• Confidence to cold call existing and prospective customers
• Previous sales experience
• Excellent IT Skills

What is in it for you…

• Salary from £27,500 + comprehensive benefits
• 22 Days Holiday + Bank Holidays
• Pension Scheme
• Death In Service Scheme
• Employee Assisted Programme