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Lawsons are the largest independent timber, building & fencing merchants in London and the South East of England. Established in 1921 Lawsons now have a number of branches offering the complete range of building materials.

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Saturday Sales Counter Assistant/Yard Operative - Coulsdon Branch


Job Title:

Saturday Counter Salesperson / Yard Operative


Yard & Transport



Position Type:

Part Time

Reporting To:

Branch Manager

Travel Required:

Yes - occasional


The jobholder will be required to work every Saturday (8 am – 1 pm) and there may be the need to occasionally work additional weekdays (covering the hours of 7am – 5pm). This will be pre-arranged.

Due to the jobholder working within the Yard and working with company plant, we are looking for applicants that are a minimum of 18 years old. A driving licence is preferred, however not essential.

Counter Salesperson


As a Counter Salesperson, you will create a friendly and welcoming environment that encourages return custom, to enable Branch sales and margin growth.


Key Accountabilities:

  • Respond positively and effectively to customers’ needs
  • Build rapport and be polite and courteous to customers
  • Carry out and comply with end of day cashing up procedure
  • Comply with company audit requirements
  • Source materials needed to meet customers’ requirements
  • Agree best possible margin when negotiating with customers
  • Cultivate and maintain excellent customer service standards
  • Deal with customers complaints effectively and pleasantly
  • Assist in company stock counts
  • Ensure stock levels are maintained and stock is merchandised
  • Be vigilant to prevent loss of product by theft etc
  • Be vigilant and report Health and Safety issues


Person profile:

  • Demonstrates a positive, friendly and stable attitude
  • Is prepared to develop knowledge of the company and its products
  • Someone who promotes our culture and values
  • Excellent communication, influencing and negotiating skills
  • Ability to prioritise responsibilities under pressure
  • Confidence to cold call


Knowledge and Experience:

  1. Excellent IT skills
  2. Previous Sales Experience (desirable but not essential)


Additional training will be provided


Yard Operative

As a Yard Operative for the company, you will provide a friendly and professional service in a safe and efficient manner, both on and off company premises.

Key Accountabilities:

  • Cultivate and maintain exceptional standards of customer service and ensure that Lawsons Best Practice, Company Standards and Company Policies are met.
  • Maintain the yard to a high standard of tidiness and cleanliness
  • Ensure that stock is replenished, rotated and merchandised
  • Assist in company stock counts
  • Build rapport, be polite and courteous to customers
  • Be vigilant to prevent loss of product by theft etc.
  • Be vigilant and report any Health & Safety issues to the line Manager immediately


Person Profile:

  • Demonstrates a positive, friendly and stable attitude
  • Is prepared to develop a knowledge of the company and its products
  • Someone who will promote and adhere to the company’s culture, values and professionalism
  • Good interpersonal skills, confidence and able to approach customers
  • Excellent communication and influencing skills


Knowledge, Experience, Qualifications:

  1. Basic Literacy and Numeracy skills
  2. English speaking


Additional training will be provided



The Job Package:

  • Competitive Salary
  • 22 Days Annual leave (plus Public Bank Holidays) pro rata
  • Pension Scheme
  • Death in Service Benefit (2 x basic salary)
  • Employee Assisted Programme
  • Income protection (subject to meeting criteria and completing 2 years’ service)
  • Staff Purchase Scheme (applicable after 3 months service)
  • Company Uniform
  • Additional staff benefits


If you feel that you are suitably qualified and have the skills and attributes necessary to fulfil this role, then please apply in writing to enclosing a copy of your C.V.

Please mark your application – Coulsdon Saturday staff


Closing date for applications Friday 21st June 2019