Sales Person - AVS Lewes

Location: AVS Fencing Supplies, Southdown Works, Laughton Road, Ringmer, Lewes, BN8 5PN.

Reports To: Branch Manager

Position Type:Permanent

About Lawsons

After almost 30 years of growth and development, three words continue to describe our ethos – ‘Quality of Service’. Our reputation as a market leader is built on our Industry Heritage, our expertise, and our attention detail.

The Role

The first point of contact and the perfect host to engage with our customers (Trade and Retail) over the trade counter and by telephone. Advising customers on the most suitable and advantageous products to use and promote add on items. Whilst maintaining a high standard of presentation within the trade counter and offer excellent levels of customer service at all times.

Key Accountabilities…

Ensure that the needs of the customers are dealt with as well as adhering to the AVS Health and Safety requirements
Provide professional, efficient, and effective level of service for all AVS customers at all times.
Collaborate with senior sales to help price and close active quotations in line with the company pricing model
Proactively make outbound calls to new prospects and existing customers that have lapsed or reduced spend
Effectively answer trade counter and telephone sales and quotation enquiries quickly, accurately and efficiently
Work to individual and company targets (level of new business calls, growth of new business and level of CRM interactions)
Cross or up sell to customers where appropriate in order to maximise the value of sale to impact the average order value
Manage customer feedback, always maintaining a positive attitude geared to resolving issues to a mutually satisfying conclusion.
Work with the Branch Manager and Senior Sales to achieve sales metrics as per the branch sales plan.
Observe security procedures in place when dealing with cash sales.
Carry out periodic stocktakes, where required.
Support the rest of the branch team as and when needed in the yard or workshop.
Proactively contact and secure key accounts, through building and maintaining strong relationships to sustain a consistent high level of service delivery, whilst identifying further new business opportunities.
Proactively drive performance of your customer portfolio, building up long term relationships and maximising opportunities.

We would love to meet someone with…

Previous customer service/sales experience.
Experience of dealing with customers over the telephone and face to face and can do so with confidence. /li>
A proven ability to develop positive relationship with customers and colleagues
A hands on approach and happy to get stuck in, hands on and give support to the rest of the Branch team when necessary.
Excellent attention to detail.
Strong problem solving abilities- logically minded and good maths skills.
A good problem solver, logically minded and good math skills.
Good understanding of computer trading systems.

What is in it for you…