Academy Activity Timeline

Month 1
You will spend your first month learning about the fundamental operations of the business shadowing key roles such as Counter Sales and Yard Supervisor.
In these roles you will directly support our customers, through dealing with queries, sourcing materials needed to meet requirements for items stocked, agree best possible margins through negotiation whilst building rapport and credibility. Familiarisation of our picking and loading procedures and understanding our customers to ensure you provide the best service.
Within this rotation you will attend an Excellence in Customer Service course. The modules in this 1 day course are designed to provide a view from the perspective of the customer, highlighting the impact customer service can have on a brand as well and understanding the different demographics of customers ie. trade and retail and examine the right approach to each demographic to ensure they are provided with great customer service.
Months 2 – 6
Month 2 -6 will be spent work shadowing Internal Sales & External Sales Reps where you will further strengthen your product knowledge. In these rolesthere will be focus on working with existing accounts and partnering on how they identify and capture new sales opportunities, and help to exceed branch sales, margins and gross profit.
You will learn how to generate new business through effective relationship building, undertaking competitor analysis to understand the local markets and asking the right questions to open opportunities.
To support your learning in this rotation you will be enrolled onto a 3 day Fast Track Sales course which is an Institute of Sales Management (ISM)) accredited programme designed to develop techniques and skills to leverage sales performance.
Months 6 - 12
In this rotation you will partner with stock control and transport to gain knowledge and develop good stock control skills and understand how our products enter and leave our branches.
You will shadow stock check routines and update stock levels on the trading system. Within Transport you will learn the checking routines for our fleet and how to maximise efficiency of delivery of vehicles.
During this placement your learning will be supported by attending a 2 day Managing & Controlling Stock course and a 1 day Transport Training for Non- Transport Managers course.
Months 12 - 18
The second year of your programme is management focused, where you will work-shadow an Assistant Branch Manager for up to a month before taking accountability for the role. This will give you an opportunity to practice your leadership skills, gain insight of the live operation, understand more about our Head Office functions, whilst leading your team and delivering all aspects of day-to-day management of the branch.
To support you in this placement you will take part in a 2-day People Management Skills course which focuses on the importance of the effective management of people and will equip you with the skills to lead a team whilst meeting company objectives.
Months 18 – 24
After completing the Assistant Branch Manager placement, you will have a review with your Area Manager and mentor to discuss your key learnings, strengths, future potential and career path. This discussion will shape what the last 6 months of the programme will look like for you so that you can continue to further strengthen your knowledge of the business and gain exposure in other environments.
At the end of the programme we will follow the same review process to determine your appointment into a role within Lawsons Group.
If you are interested in this position please email training@lawsons.co.uk as we would love to hear from you!
