Application Specialist - Colney Heath
Location: Tyttenhanger Farm, Coursers Road, Colney Heath, Herts, AL4 0PG
Reports to: Branch Manager
Position Type: Permanent
About Lawsons
Lawsons is the UK’s largest independent fencing, timber and builders’ merchants and now boasts 32 branches, 750 employees and £160 million turnover, founded in 1921 and operates across London and the South East of England.
The Group has grown rapidly over the last 2 years through a number of strategic acquisitions, and we anticipate that we will add at least a further 8 to 10 Branches over the next 9 - 12 months
The Role
As an Application Specialist, you will have a proven track record of supporting and maintaining key business applications. This role will involve supporting several business-critical applications, troubleshooting, and determining the appropriate course of action to resolve incidents with minimal disruption and impact.
Key Accountabilities…
- Ensuring the resolution of Service Desk incidents in accordance with established standards, policies, procedures, configuration guidelines and service level agreements.
- Interfacing with the consumers during the investigation/resolution of incidents.
- Utilising application knowledge to effectively troubleshoot, diagnose and resolve problems.
- Performing daily preventative maintenance checks to detect/resolve issues before they impact the business.
- Develop and release solutions to identified application defects.
- Provide system advice to the customer
- Supporting the customer business cycles
We would love to meet someone with…
- The ability to develop innovative solutions to complex issues
- The ability to resolve issues quickly and effectively
- The ability to provide advisory services
- The ability to be able to adopt new technical skills to meet the demands of the ICT function
- A strong customer service orientation
- Excellent communication skills with the ability to impart ideas in both technical and non-technical language
- Highly self-motivated and directed, with keen attention to detail
- Industry experience within similar roles, with knowledge of incident management processes
- Experience in a builder’s merchant environment
- Experience with ERP systems
- Experience with Office Applications
What is in it for you…
- Competitive Salary
- 22 Days Holiday + Bank Holidays
- Profit Share Scheme
- Pension Scheme
- Death In Service Scheme
- Employee Assisted Programme
If you are interested in this position please email hr@lawsons.co.uk as we would love to hear from you!